iSchool FAQs List
Browse all frequently asked questions below. Click on any question to view the detailed answer.
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How do I contact support?
- Contact our support team via WhatsApp at +65 8836 9002 or email us at support@ischool.sg.
- We aim to respond within 1ā2 business days during our operating hours.
- Please include screenshots and a brief description if you are reporting a technical issue.
What is the best way to prepare for PSLE Math?
Best practices:
- Build concept understanding
- Practise regularly
- Focus on weak topics
- Learn heuristics
- Attempt timed exams
- Review mistakes
Are exam papers timed?
Yes.
Features:
Features:
- Full exam timing
- Realistic PSLE exam conditions
- Helps students improve speed and stamina
What happens if my payment fails?
If a payment fails, we will notify you and ask you to update your payment method.
- Your subscription may be paused or cancelled if payment is not successfully completed.
- Once your payment method has been updated and payment is successful, your subscription and access will continue according to your plan.
- If you need assistance, please contact our support team.
How can I help my child if Iām not good at Math?
Parents can:
- Encourage regular practice
- Monitor reports
- Review mistakes together
- Use video solutions
- Focus on consistency
Can my child print questions and exams?
Do you offer refunds?
Subscription fees are generally non-refundable once payment has been processed.
If you believe a payment was made in error or you experience a billing issue, please contact our support team and we will be happy to assist you.
If you believe a payment was made in error or you experience a billing issue, please contact our support team and we will be happy to assist you.
Why does my child keep making careless mistakes?
Common causes:
Solutions:
- Weak understanding
- Rushing
- Missing key details
Solutions:
- Timed practice
- Review mistakes
- Identify repeated patterns
- Use structured methods
- Strengthen weak concepts
Are exam papers available?
Yes.
Features:
Features:
- Timed PSLE look-alike exam papers
- New numbers and variables each attempt
- Instant marking and feedback
- Up to 5 re-attempts
- Step-by-step video solutions
How do I cancel my subscription?
You can cancel your subscription at any time through your Account Settings or the iSchool Billing Portal.
- You can cancel at any time.
- Your subscription will remain active until the end of your current billing period.
- You will not be charged again unless you resubscribe.
- You can subscribe again at any time.
How should my child manage time during the exam?
Tips:
- Practise timed questions
- Avoid spending too long on one question
- Return to difficult questions later
- Check calculations
- Build speed through exam practice
Can my child pin questions to ask a teacher?
Yes.
Using Pin to Ask:
Using Pin to Ask:
- Save confusing questions
- Easier discussion during lessons
- Better clarification
- Organised learning support
When will changes to my subscription take effect?
It depends on the type of change.
- Upgrading your subscription usually takes effect immediately, so you can start using your new features right away.
- Downgrading your subscription usually takes effect at the end of your current billing period, so you can continue using your existing features until then.
What are the most important topics for PSLE Math?
Key topics:
- Problem sums
- Fractions
- Ratios
- Percentages
- Geometry
- Measurement
- Data analysis
- Multi-step problem solving
Can my child review questions?
Yes.
Using Favourite:
Using Favourite:
- Store useful questions
- Revisit difficult questions
- Faster revision access
- Build personalised revision collections
Can I change my subscription plan?
- Yes. You can upgrade or downgrade your subscription through the iSchool Billing Portal.
- Any changes will be applied according to your billing cycle and subscription terms.
How can my child improve in PSLE Math?
Recommendations:
- Practise regularly
- Focus on weaker topics
- Review mistakes
- Learn through solutions and videos
- Build confidence through repeated exposure
Are video solutions available?
Yes.
Features:
Features:
- More than 1,200 step-by-step solution videos
- More than 600 PSLE-style question videos
- Detailed teaching explanations
- Self-paced learning support
- Independent review of mistakes
Can I use one account for multiple children?
- No. Each subscription is intended for one student only.
- Each child should have their own account so that learning progress, reports and achievements are tracked accurately.
How does iSchool build confidence in Math?
Confidence is built through:
- Repeated exposure
- Step-by-step video solutions
- Gradual difficulty progression
- Continuous practice and feedback
Free PSLE Bundle
- PSLE Look-Alike Exam Papers 1 & 2
- PSLE Exam Video Solutions
- Topical PSLE Practice: Patterns
- Revision Notes: Patterns
Tap to claim your free bundle.
