iSchool FAQs List
Browse all frequently asked questions below. Click on any question to view the detailed answer.
All
Account & Billing
Curriculum
iSchool Portal Guide – Exam Practice
iSchool Portal Guide – Exam Practice Report
iSchool Portal Guide – Exam Practice Solution
iSchool Portal Guide – Focused Practice
iSchool Portal Guide – Focused Practice Report
iSchool Portal Guide – Focused Practice Solution
iSchool Portal Guide – Practice
iSchool Portal Guide – Progress
iSchool Portal Guide – Question Attempt
iSchool Portal Guide – Question Bank
iSchool Portal Guide – Question Review
Problem-Solving Heuristics
PSLE Success Guide
Study Guides
Technical Support
Why iSchool
Pricing & Trial
Support
Improvement Tools
Progress & Reports
PSLE Exams & Preparation
Technical
Parent Guides
Do you accept PayPal?
No. We do not currently accept PayPal.
What payment methods do you accept?
We currently accept Visa, Mastercard and other major credit and debit cards.
All online payments are processed securely through our trusted payment provider using Stripe's encrypted payment technology. Your card details are protected and are not stored by iSchool.
All online payments are processed securely through our trusted payment provider using Stripe's encrypted payment technology. Your card details are protected and are not stored by iSchool.
What is the difference between the Basic and Premium plans?
All plans include iSchool's core learning features, including unlimited PSLE-style questions, Generate New, worksheets, exams, instant auto-marking, timed practice, detailed reports and Topic/Concept search.
Basic
Premium Monthly
Premium Yearly
For a complete comparison of all plans and features, please visit our Pricing page.
Basic
- Includes all core practice features.
- Does not include Video Explanations, Revision Notes or AI Coach (Coming Soon).
Premium Monthly
- Everything in Basic.
- Video Explanations.
- AI Coach (Coming Soon).
Premium Yearly
- Everything in Premium Monthly.
- Exclusive access to Revision Notes and other yearly subscriber benefits.
- AI Coach (Coming Soon).
For a complete comparison of all plans and features, please visit our Pricing page.
Is there an annual plan?
- Yes. An annual subscription is available and offers better value than the monthly plan.
Is there a monthly plan?
- Yes. iSchool offers a monthly subscription plan for flexible learning.
What happens if my payment fails?
If a payment fails, we will notify you and ask you to update your payment method.
- Your subscription may be paused or cancelled if payment is not successfully completed.
- Once your payment method has been updated and payment is successful, your subscription and access will continue according to your plan.
- If you need assistance, please contact our support team.
Do you offer refunds?
Subscription fees are generally non-refundable once payment has been processed.
If you believe a payment was made in error or you experience a billing issue, please contact our support team and we will be happy to assist you.
If you believe a payment was made in error or you experience a billing issue, please contact our support team and we will be happy to assist you.
How do I cancel my subscription?
You can cancel your subscription at any time through your Account Settings or the iSchool Billing Portal.
- You can cancel at any time.
- Your subscription will remain active until the end of your current billing period.
- You will not be charged again unless you resubscribe.
- You can subscribe again at any time.
When will changes to my subscription take effect?
It depends on the type of change.
- Upgrading your subscription usually takes effect immediately, so you can start using your new features right away.
- Downgrading your subscription usually takes effect at the end of your current billing period, so you can continue using your existing features until then.
Can I change my subscription plan?
- Yes. You can upgrade or downgrade your subscription through the iSchool Billing Portal.
- Any changes will be applied according to your billing cycle and subscription terms.
Can I use one account for multiple children?
- No. Each subscription is intended for one student only.
- Each child should have their own account so that learning progress, reports and achievements are tracked accurately.
What additional benefits do Premium Yearly subscribers receive?
Premium Yearly subscribers receive everything included in Premium Monthly, plus additional exclusive benefits.
For a complete comparison of all plans and features, please visit our Pricing page.
- Revision Notes (exclusive to Premium Yearly).
For a complete comparison of all plans and features, please visit our Pricing page.
Will I receive a reminder before my subscription renews?
Yes. We will send you an email reminder (HOW MANY DAYS) before your subscription renews. If you do not wish to continue, simply cancel before the renewal date to avoid being charged for the next billing period.
Will I receive a reminder before my 7-day free trial ends?
Yes. We will send you an email reminder (HOW MANY DAYS) before your 7-day free trial ends, giving you time to decide whether to continue or cancel your subscription. If you do not wish to continue, simply cancel before the trial expires to avoid being charged.
What happens when my 7-day free trial ends?
After your 7-day free trial ends, your selected subscription will begin automatically unless you cancel before the trial expires.
For a complete comparison of all plans and features, please visit our Pricing page.
- Basic Monthly / Basic Yearly – Continue with all Basic features.
- Premium Monthly – Continue with all Premium features, including Video Explanations.
- Premium Yearly – Continue with all Premium features, inclding Revision Notes.
For a complete comparison of all plans and features, please visit our Pricing page.
Free PSLE Bundle
- PSLE Look-Alike Exam Papers 1 & 2
- PSLE Exam Video Solutions
- Topical PSLE Practice: Patterns
- Revision Notes: Patterns
Tap to claim your free bundle.
