iSchool FAQs
Find answers to common questions about iSchool, subscriptions, PSLE Math practice, billing and technical support.
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iSchool Portal Guide – Exam Practice
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iSchool Portal Guide – Focused Practice Report
iSchool Portal Guide – Focused Practice Solution
iSchool Portal Guide – Practice
iSchool Portal Guide – Progress
iSchool Portal Guide – Question Attempt
iSchool Portal Guide – Question Bank
iSchool Portal Guide – Question Review
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Technical Support FAQs
Showing 10 questions
What should I do if I spot a bug?
- Click Report a Bug in the website footer.
- Enter your name, email address and a description of the issue.
- Include the question code number if the issue is related to a question.
- Our team will investigate and respond as soon as possible.
Can students save progress?
- Yes. Your worksheets, exam attempts, scores and learning progress are automatically saved.
- Continue where you left off anytime by signing in to your account.
Is student data secure?
- Yes. We take reasonable measures to protect student accounts and personal information.
- Access is restricted to authorised users only.
- We continually improve our security practices to safeguard your data.
What if I forget my password?
- Click "Forgot Password" on the login page.
- Follow the instructions sent to your registered email address.
- Contact our support team if you need further assistance.
Do I need to install any software?
- No installation is required.
- Simply sign in using your web browser.
- All updates are available automatically online.
Which browser is recommended?
- We recommend using the latest version of Google Chrome.
- Keep your browser updated for the best performance and compatibility.
Can iSchool be used on mobile devices?
- iSchool can be accessed on modern smartphones using a web browser.
- For optimal viewing and the best learning experience, we recommend using a desktop or laptop computer.
Can multiple devices log in at the same time?
- No. Each account is intended for one student only.
- Simultaneous logins on multiple devices may automatically log out the previous session.
- This helps protect your account and prevent unauthorised sharing.
Which devices can my child use to access iSchool?
- iSchool works on desktops, laptops, tablets and modern smartphones.
- No app or software installation is required.
- Simply access iSchool using your web browser.
- We recommend using the latest version of Google Chrome.
- For the best learning experience, we recommend using a desktop or laptop whenever possible.
How do I contact support?
- Contact our support team via WhatsApp at +65 8836 9002 or email us at support@ischool.sg.
- We aim to respond within 1–2 business days during our operating hours.
- Please include screenshots and a brief description if you are reporting a technical issue.
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